Theme Park Weekend Breaks - including Hotel - Family of 4 hotel deals


Legoland FAQ's -



Frequently Asked Questions


About My Booking

Who are we?
How do I contact you?
Can I buy Theme Park tickets on their own?
When do I get my tickets?
What happens if I lose my voucher before I go?
Can I book at short notice?
Do you have a brochure?
Is breakfast at the hotel included in the package?
What if I need to cancel my booking?
What if I need to amend my booking?
Is parking at the hotel included?


About Legoland Windsor

Once I pay the entrance price, are all the rides free?
Does the Park have ATM/Cash Machines?
Is there a Baby Care Centre?
Is parking free?
Does the park accept Credit Cards?
What should I do if I need first aid?
Does LEGOLAND offer special facilities for guests with disabilities?
Does the park have lockers to store bags?
Are there height restrictions on the rides?
What happens if I lose one of my party inside the park?
Can I bring my dog to the park?
Can I hire pushchairs at the park?

About My Booking

Who are we?
www.play-and-stay.co.uk is owned and run by Holiday Extras Ltd, we are the UKs market leaders in providing travel products such as airport hotels, airport parking and travel insurance. We successfully look after 2.5 million customers a year and were established in 1983. We are a privately owned business. Play and Stay is a new development designed to bring great value Theme Park Breaks to both UK customers and visitors from overseas. Back to top

How do I contact you?
You can email us at admin@play-and-stay.co.uk or call our Theme Park team on 0800 9555 980. Back to top

Can I buy Theme Park tickets on their own?
Unfortunately this is not possible, as our tickets must be purchased as part of a hotel package. We do have some ticket only special offers these can be booked online at www.fun-ticket.co.uk. Back to top

When do I get my tickets?
For bookings we will email a confirmation voucher to you. This will serve as proof of payment for both the hotel and your Theme Park tickets. You will need to exchange this confirmation email at the Group bookings desk at the park to receive your entrance tickets, please take the confirmation email with you. Back to top

What happens if I lose my vouchers before I go?
If you lose this voucher please call us on 0800 9555 980 and we will arrange for a replacement voucher to be re-sent. The original voucher (should you subsequently find it) will be then become void. Back to top

Can I book at short notice?
Yes you can actually book on the day you want to go. Back to top

Do you have a brochure?
We have chosen not to produce a brochure for www.play-and-stay.co.uk as we prefer to keep our website totally up-to-date with the latest prices, availability and information. Back to top

Is breakfast at the hotel incldued in the package?
Most Play-and-Stay packages do include breakfast (but not all), please check carefully before confirming your booking whether you have selected a room only or breakfast included package. Back to top

What if I need to cancel my booking?
Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Play-and-Stay. Telephone 0800 9555 980. No refund is made for cancellation of bookings within 24 hours of the date of ticket entrance to the park or within 24 hours of the hotel stay (or after). An administration fee of £15.00 per room per night applies to all other cancellations. Back to top

What if I need to amend my booking?
We will do our best to amend bookings for you, this may increase the price of the original booking if you are adding nights, additional family members or additional rooms. We will not charge you an additional amendment fee however. If the amendment results in a reduction in the price of the original booking we will provide you with a refund on the difference. Any amendments within 24 hours of the date of ticket entrance to the Theme Park or within 24 hours of the hotel stay will be treated as a cancellation. Back to top

Is parking at the hotel included?
Parking at the hotel is normally included. Please check the details of your chosen hotel before booking. Back to top

About Legoland Windsor

Once I pay the entrance price, are all the rides free?
The park boasts over 50 interactive rides, attractions, live shows and building workshops - the majority of which are free of charge. However, there are additional charges for the Driving School and L Drivers if guests which to purchase the European, credit card style driving licences for their children. Guests wishing to go on the Climbing Wall should also be aware of an additional charge for this attraction. Back to top

Does the Park have ATM/Cash Machines?
Yes there are 2 - two located at The Beginning and the other in LEGO City. Back to top

Is there a Baby Care Centre?
Yes, this is located in the First Aid building in LEGO City. This offers a private place for mothers to breast feed their babies and change nappies. You will also find baby food is available in some of our restaurants. Please ask a member of staff behind the counter. Back to top

Is parking free?
Yes. However, there is Preferred Parking for those who wish to park closer to the entrance at a cost of 5 per car. Annual Pass holders pay 2 per visit or 10 per person. There is parking for guests with disabilities near the entrance. Back to top

Does the park accept Credit Cards?
We accept all the following cards at the ticket booths - Visa, MasterCard, American Express, Switch, Diners, Delta and Solo. All these cards, except for Diners, can be used in stores and restaurants. Back to top

What should I do if I need first aid?
Our First Aid building in My Town and qualified first aiders are always on hand to help and advise guests. Back to top

Does LEGOLAND offer special facilities for guests with disabilities?
Yes, the park has been designed with the needs of guests with disabilities firmly in mind and is 95% accessible to wheelchair users. Car park for guests with disabilities is situated near the entrance. Free admission for registered carers with documented proof of disability. Accessible toilets. Fully accessible restaurants, shops and show venues. Many rides and attractions accessible to wheelchair users via entrance lines. Ride exit passes for guests (with disabilities), where appropriate. First Aid facilities and medication/treatment rooms. Wheelchair hire is available on a first-come first-served basis from the Start Here shop, located at The Beginning. At the current time we do not have electric wheelchairs
Back to top

Does the park have lockers to store bags?
Yes, lockers are available on a first come, first served basis. They are located opposite the Sweet Stop and the Hill Train top station. Lockers require a 1 coin to operate which is non-refundable. Back to top

Are there height restrictions on the rides?
The park is aimed at families with children aged 2-12 years old so there are a wide range of rides and attractions for everyone to enjoy. Height restrictions do apply and safety restrictions are posted at individual rides and attractions. Please take a moment to read them carefully before considering for you or your child. Back to top

What happens if I lose one of my party inside the park?
If you lose your adult or are an adult who has lost their child, please look for any member of LEGOLAND staff who will direct you to Guest Services either at The Beginning or in LEGO City. Lost Parent stickers are available at Guest Services. If you have a mobile telephone, they are quick and effective way of helping us reunite lost children and parents. Back to top

Can I bring my dog to the park?
No dogs or pets can be admitted except Assistance Dogs. LEGOLAND offers kennels for guests' dogs. These are free of charge allocated on a first come first served basis. To register, visit Guest Services where a 5.00 returnable deposit is required. The kennels are located next to the car park for guests with disabilities. Back to top

Can I hire pushchairs at the park?
Pushchairs (double and single) are available from The Start here shop at The Beginning (through the turnstiles on the left) for a charge of 8.50/4.50 plus a returnable deposit of 10.00. Pushchairs must be returned to the Pick a Brick shop for deposits to be redeemed. Back to top

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